Q: Do I need to make an appointment?

A: We strive to provide the best possible service and offer highly tailored experiences with no wait time. As a result, we don't accept walk-ins, The Lab is by online appointment only.

Q: What if I don’t really play games?

A: Don’t worry! We have plenty of simulation experiences for non-gamers. From walking with dinosaurs to creating art in 3D space, we have something for everyone to enjoy, regardless of how familiar they are with games. A list of VR experiences we offer can be found here.

Q: Can I have a party at the lab?

A: If you have a group of more than 4 people, The Hubneo VR Lab can offer a variety of private group events, including birthday parties, fun get-togethers with friends, and VIP corporate events! Click here to learn more. Please email contact@hubneo.com to inquire about group events.

Q: Can I switch simulators during my experience?

A: No, you cannot switch simulators during one experience. Because specific training is required for each simulator, to maximize game time within the half hour, we require that the experience be completed on one simulator. If you would like to try multiple simulators, you will need to book two or more experiences.

Q: Do you offer memberships?

A: Yes, we offer Unlimited Gaming Memberships allowing you to play at the Lab 365 days a year at 25% the cost! Please check out these amazing offerings here.

Q: Can I buy a VR experience as a present?

A: You can buy a Hubneo customized gift card to give an awesome VR experience to someone you care about.

Q: How long is the wait to play?

A: If you have made an appointment online, there will be a maximum wait time of 5 minutes, but in most cases you will get to play right away.

Q: Should we arrive in advance for the appointment?

A: 5 minutes before your appointment is ideal. If you show up earlier it may conflict with other public or private events.

Q: What are your hours?

A: We are open Monday - Saturday 1pm - 9pm, and Sunday 1pm - 7pm.

Q: How do you get to the Lab?

A: We are located in the LES, Manhattan. If you are coming from Brooklyn, we are right across the Williamsburg Bridge. Get Directions to the Hubneo VR Lab here.

Q: Is VR ok for seniors?

A: Yes, people of all ages can enjoy our VR experiences. A list of VR experiences we offer can be found here.

Q: Is there any preparation needed to play in VR at the Lab?

A: Nope.

Q: What kind of games do you have?

A: We have lots of different games, for lots of different people.  Whether you like shooting, driving, dodging, exploring, or creating things, we have something for you. A list of VR experiences we offer can be found here.

Q: What kinds of simulators do you have?

A: We have racing rigs, a flight simulator (allowing displacement angles of up to 27 degrees with full motion), omnidirectional VR treadmills, and wireless VR backpacks. More information about our simulators can be found here.

Q: Do your simulators have a weight limit?

A: Flight Simulator, VR Treadmills and VR Backpacks have no weight limitations. The Racing Simulators have a weight limit of 300lbs.

Q: Can little kids play on the simulators?

A: To comply with safety standards we don't allow players or spectators below the age of 8 during public hours. Private events for children under the age of 10 can be arranged upon request. Please email us at contact@hubneo.com.

Q: Do you sell all day PASSES?

A: No, we do not sell all-day passes. We offer 30 min experiences with 20+ min of net game play. You can buy as many of these experiences as you want here. The more you buy the larger the discount per experience.